This is a real sticking point for most of today’s businesses: should we devote our energies to projects that generate money, or projects that will keep us generating money in the future?
You may be amazed and frightened to learn that most CFO/CIO types will almost always pick the former to satisfy the perceptions of their audience; the CEO/Stockholders. Usually, IT/IS groups will only get buy-in for projects that don’t make money after the shit hits the fan.
In a lot of cases, this means that you are stepping in to a new role where your predecessors have been blamed for the shortcomings of the broken system that they were likely ardently trying to get fixed, but only receiving push-back. The IT folks generally wind up implementing stop-gaps and workarounds to the issues to satisfy the perceptions of their audience; the User/Customer.
Due diligence needs to take place and many eyes and ears need to be available to determine which projects should be pushed through and why. If revenue is of primary interest, then more funds need to go toward headcount to balance out the need for what should be the strong secondary interest, operational integrity.
It seems like common sense to me that once the car will not start any longer, one cannot drive to the store…
Tuesday, April 17, 2007
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